Returns & Exchanges
Returns & Exchanges
General Terms
For all situations including that the outfits don't fit, Holswe will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 30 days of the delivery of your items.Please make sure to contact us by email (holswe123@outlook.com) at first.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please do not return the package to the address on the waybill, that is not the return address. Otherwise, no refund will be given!
It's important to note that shipping costs are not covered by Holswe when sent back. Please be sure to tell us the item that needs to be returned or exchanged and get the return address before you return it, also, you need to include your order number on the return form and give us the tracking number after sending the item back. No refunds will be given for those who cannot provide a tracking number.
When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.
For products with quality problems, we will take a full refund/partial refund, if you don't want to send it back and get a refund, you may need to provide us with a picture of the product to get a refund.
Refunds
Refunds are usually returned within 7 days via the original method of payment(requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault(quality problem, color difference, wrong shipment), we will not refund the postage.
Exchanges
Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference back to you(in case of quality problems with the clothes).
Return Labels
Please contact us if you want to request a return label to return item(s) >> 7.9 USD for a shipping label, which we'll deduct directly from your refund.
We will send you an email once the review is complete. If your return request is approved, a shipping label will be emailed to you within 48 hours. Please check your spam folder if you do not receive it within 48 hours. Once you receive the email, please follow the instructions to complete your return.
Your return request might be also rejected as we only accept items returned within the time limit of our return policy.